Self-Serve Password Change Guide

 

Please note: All users receive email notifications called “Password Expiry Notification” 14, 7, 3 and 1 day(s) before the password expires.

**If you are unable to reset your password, please contact IT at ithelp@rcdso.org or plpsupport@plpservices.org respectively or call 416-961-6555 Ext 5606. **

 

Password change BEFORE expiration:

1. Launch a browser on your computer.

2. Navigate to https://outlook.rcdso.org/

3. Log in with your RCDSO email and current password.

4. Click on your name on the top right, and select View account.

 

 

5. A new tab containing information about your account will open. On the left column select Password.

6. Enter the following information in the fields show:

  • Old Password – enter your current password
  • New Password – enter a new password which must contain:
  • 12 characters minimum in length.
  • At least 1 number.
  • At least 1 uppercase AND 1 lowercase alphabet
  • At least 1 symbol/special character. Ex: @, #, $ or a space.
  • Confirm Password – Type the new password again

7. Press Submit to update your password. 

Note: It is strongly recommended that you Sign out of your RCDSO email and log back in with your new password to ensure all changes have been applied successfully. 

 

Password change AFTER expiration:

1. Launch a browser on your computer.

2. Navigate to https://outlook.rcdso.org/

3. Enter your RCDSO email address and press Next.

4. Select Forgot Password.

5. Ensure that the correct email is displayed under Email or Username field.

6. Enter the verification code displayed in the field below and press Next.

Note: The verification code displayed will be different for each user. 

 

 

7. Select Text my mobile phone or Call my mobile phone and enter your phone number ending in the digits displayed.

8. Enter the verification code and press Next.

9. Enter the following information in the fields show:

  • New Password – enter a new password which must contain:
  • 12 characters minimum in length.
  • At least 1 number.
  • At least 1 uppercase AND 1 lowercase alphabet
  • At least 1 symbol/special character. Ex: @, #, $ or a space.
  • Confirm Password – Type the new password again

10. Press Finish to update your password. 

Note: It is strongly recommended that you Sign out of your RCDSO email and log back in with your new password to ensure all changes have been applied successfully.