Microsoft Edge:
1. Once the browser is open, select the menu labeled "..." at the top right.
2. Select Settings.
3. Select Privacy, search, and services.
4. Under Clear browsing data, select Choose what to clear.
5. Change Time Range to All time.
6. Uncheck all options except for Cached image and files and Cookies and other site data.
7. Select Clear now.
8. Once cleared, close and reopen your browser.
Google Chrome:
1. Once the browser is open, select the menu labeled "..." at the top right.
2. Select Settings.
3. Select Privacy, and Security.
4. Select Clear browsing data.
5. Change Time Range to All time.
6. Uncheck all options except for Cached image and files and Cookies and other site data.
7. Select Clear data.
8. Close and reopen your browser.